News

I am preparing to give a user a new desktop computer and in the process of setting everything up on the new machine. Cannot open the Outlook Window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed. Now, I’ve googled this extensively and have come up with several solutions that still won’t fix my problem.

Start Outlook in Safe Mode – Still won’t open 2. Create new Outlook Profile – Tried several times and still won’t open 3. Run the resetnavpane command – did not fix the problem 4. Disable Exchange cached mode – No difference 5.

I’ve already setup other user’s new computers and didn’t have this problem. The user’s old computer is running Office and has no problems with Outlook. OLD create a new Outlook profile and what happens? Brand Representative for Aryson Technologies. I deleted the profile and logged in with the user account to re-create the profile but still no luck. After I launch Outlook the first time it finds the user properly, but then when I click connect a Windows Security box pops up and asks me to put in the username and password.

No matter what I enter in, the next box will be the error message I reported. We also have an on-premise Exchange server and do not use O When covid hit someone here asked about Teams, and since we didn’t have O, I contacted the Microsoft Partner Network to see if was available as an “own use” option. They set up a “Teams Exploratory” for me, and since then I’ve had all types of issues with the Windows security box popping up asking for passwords.

I’ve been unable to use Outlook to connect to our on-premise Exchange as it seems to want to go to the O server all the time. Outlook can’t apply the latest update or it starts the same behavior. Outlook clients seem to be immune. I’m wondering if your registry solution would take care of this? In our case, Outlook opens but continually prompts for the password. It will receive email and send in between password prompts, but a total pain.

I had to uninstall, clean the registry, and reinstall, then disable updates to solve it. Very interesting. Did Microsoft set up an Office Tennant for you? It almost seems that if your computer has a “click to run” version of Office and you have some kind of Office account it thinks you aren’t licensed for some reason. I have an issue with a client that’s been going on for years. When there is an Office update, for some reason Office gets uninstalled on their computers!

I’m running Win 7 pro 64 bit. When i first did a repair, i then got a message that my laptop needed to be upgraded to Win Which is odd, so i had to uninstall and reinstall again from my O account. I’ve got 2 Win10 Pro workstations running O Apps for Enterprise using exchange online and both of them are experiencing this issue. I tried the above mentioned fix creating the ExcludeScpLookup dword key but after doing so I can’t even get the profile created.

This has been an intermittent issue for us over the past several months. Any thoughts would be appreciated. Late to the party but just ran into this issue myself on a remote workers laptop, I found that I couldn’t run in safe mode, couldn’t rebuild the profile, tried uninstalling a 32bit install and replacing it with 64bit, tried running updates because the laptop had automatic updates disabled, tried running the o diagnostic tool provided by MS, eventually found that there was an entry in the credential manager with an old password.

As a temporary workaround we were having our user log in to the browser version and then using another browser to log in to the other mailbox they needed access to. The browser version no longer supports adding mailboxes and adding to the desktop and then closing and reopening the browser Outlook did not take. I’m not sure if it was part of the problem but we also found it Dynamics Business Central for IWs should not still be an assigned license after setting up as a proper business license.

I tried everything in this thread, but SBagley’s suggesion for clearing all the Microsoft-related credentials worked. Seems that a broken credential was on the system that was either corrupted or outdated and was never reprompted. Thank you! Get answers from your peers along with millions of IT pros who visit Spiceworks.

Hello Spice Heads, I have a strange and unusual situation with Outlook today. I’m stuck! Any suggestions please? Best Answer. Found the problem Apparently it’s a known problem with Office Apps for Enterprise and certain situations. Here is the fix: 1. Then create a new Outlook profile. View this “Best Answer” in the replies below ». Popular Topics in Email. Spiceworks Help Desk.

The help desk software for IT. Track users’ IT needs, easily, and with only the features you need. Learn More ». Sean Donnelly This person is a verified professional.

Verify your account to enable IT peers to see that you are a professional. Adom Aryson Technologies This person is a verified professional. Sean, I deleted the profile and logged in with the user account to re-create the profile but still no luck This may offer a clue as to why it’s not working. Thai Pepper.

Jeff Taylor, Very interesting. Go ahead and try that registry fix and see what happens! SBagley This person is a verified professional. Hopefully this saves someone a little bit of time and frustration. Right click the Windows button, select Control Panel 2.

Select Mail Microsoft Outlook bit 3. Click Show Profiles 4. Close Window 6. Start Outlook 7. Create a new Profile. Glad I read through the solutions to get to yours. Thanks Frank. Create a new Profile Hi bnehe, Your solution did the trick for me. Thank you very much! Have a good one, Karl M. Replace Attachment. Add link Text to display: Where should this link go? Add Cancel. Insert code. Join me to this group.

Read these next

Microsoft outlook 2013 cannot open folders free download.Locating the Outlook Data Files

When you expand a mailbox or public folder except for the Inbox in Microsoft Outlook or select Address Book on the toolbar, you may receive one of the following errors:. Cannot display the folder. There is not enough free memory to run this program. Quit one or more programs, and then try again. The address list could not be accessed. You need more memory or system resources. Close some windows and try again.

When you receive one of these errors, outgoing mail may become stuck in the Outbox folder and may not be sent until you restart Outlook. This problem occurs when your Outlook messaging profile includes a Microsoft Exchange account that is configured to use Cached Exchange Mode, the Download Public Folder Favorites option is enabled, and you have lots of cached public folders.

Usually, this problem occurs when you have more than approximately 1, public folders, or when the cached public folders consume one gigabyte of space.

To prevent this problem, either disable the Download Public Folder Favorites option, or keep the number of cached public folders favorites to fewer than 1, If the issue continues to occur with fewer than 1, public folder favorites, reduce the number of folders until you stop receiving the error or errors. You can typically reduce the number of public folder favorites by deleting them by using the Outlook client.

However, in some cases in which you have too many public folder favorites, you may be unable to delete the folders by using the Outlook client because the error occurs when you select the public folder Favorites folder. If this occurs, you can delete the public folder favorites by using MFCMapi instead. To resolve this issue by disabling the Download Public Folder Favorites option, follow these steps:.

You are prompted to restart Outlook for these changes to take effect. Select OK. Select Next , select Finish , and then select Close. In the navigation pane left-side pane , expand Root – Mailbox , and then select the Shortcuts folder. The Value column contains the number of public folder favorites. In the navigation pane. In the navigation pane, expand the Shortcuts folder, right-click the Public Folder favorite that you want to delete, and select Delete folder.

Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services.

Privacy policy. Skip to main content. Contents Exit focus mode. Cannot expand the folder. There is not enough memory available to perform the operation.

Cause This problem occurs when your Outlook messaging profile includes a Microsoft Exchange account that is configured to use Cached Exchange Mode, the Download Public Folder Favorites option is enabled, and you have lots of cached public folders.

Resolution To prevent this problem, either disable the Download Public Folder Favorites option, or keep the number of cached public folders favorites to fewer than 1, Select your Microsoft Exchange account, and then select Change.

Select More Settings. Exit Outlook, and then restart Outlook. On the Session menu, select Logon. Select your Outlook profile name, and then select OK. In the top pane, locate the line that corresponds to your mailbox, and then double-click it. If you want to delete all your public folder favorites, follow these steps: In the navigation pane. Keep the default options, and then select OK. If you want to delete specific public folder favorites, follow these steps: In the navigation pane, expand the Shortcuts folder, right-click the Public Folder favorite that you want to delete, and select Delete folder.

Is this page helpful? Yes No. Any additional feedback? Skip Submit. Submit and view feedback for This product This page. View all page feedback.

What to do when Outlook 2013 doesn’t open.Microsoft outlook 2013 cannot open folders free download

Outlook To disable the caching of all shared folders in Outlook , follow these steps:. After you make this change, none of the shared folders in the secondary mailbox will be available to you in Outlook when you are working offline.

However, all folders in the primary mailbox will still be available to you when you are working offline. For more information about how to disable the download shared folders by using a Group Policy setting, click the following article number to go to the article in the Microsoft Knowledge Base:. Outlook and later versions only If you want to cache all folders in the secondary Exchange mailbox, follow these steps to modify your Outlook profile so that the secondary mailbox is added as a second Exchange account.

Note To follow these steps, you must either know the password for the account of the secondary mailbox or you must have full mailbox permissions to the account for the secondary mailbox. See your Exchange Server administrator for this information or permissions. Make sure that automapping is disabled for the secondary mailbox. For more information, see the following Microsoft Knowledge Base article:. In the Account Settings dialog box, click the E-mail tab, and then double-click your Microsoft Exchange Server account.

Click the Advanced tab. In the Mailboxes section, select the secondary mailbox, and then click Remove. Note At this point, the secondary Exchange mailbox is no longer associated with your Outlook profile. If you know the password for the secondary mailbox account, go to step If you do not know the password for the secondary mailbox account, but your account has full mailbox permissions to this secondary mailbox, go to step Hi, Welcome to Microsoft community and thank you for posting the question, I understand that you are unable to open Outlook I need more information: What type of email account is configured in Outlook?

In order to troubleshoot the issue relate to Outlook, follow the steps given below and check if it helps: Method 1: Try to reset the navigation pane and check if it helps. Copy and paste, or type the following command in the Open box, and then press Enter: Outlook. Right click on Outlook. Check if you have any check mark in any of the compatibility mode options. Make sure you also click on the option “change settings for all users” tab at the bottom of the same screen and look for similar check boxes in the window.

To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or choose Browse to select the file you want to use. You may need to run the tool several times in order to repair your Outlook Data File. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair. When the repair is complete, start Outlook with the profile associated with the Outlook Data File you just repaired.

What happens after you repair an Outlook Data File? Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can’t place in their original structure.

Create new data file. You can create a new Outlook Data File and drag the items in the Lost and Found folder into the new data file. Microsoft offered an inbuilt inbox repair utility called ScanOST. Here are the features of this product at a glance:. Through a simple 3 step repair and recovery process that includes:. Nevertheless, to keep your data safe from loss, always backup your OST files and archive your important data. What this error is all about? As per Microsoft, the reasons behind it include: Faulty add-ins Outlook set to run in compatibility mode Corrupted Navigation Pane settings file — profilename.

On Windows 7, click Start and type Run in the search box. This has been an intermittent issue for us over the past several months. Any thoughts would be appreciated. Late to the party but just ran into this issue myself on a remote workers laptop, I found that I couldn’t run in safe mode, couldn’t rebuild the profile, tried uninstalling a 32bit install and replacing it with 64bit, tried running updates because the laptop had automatic updates disabled, tried running the o diagnostic tool provided by MS, eventually found that there was an entry in the credential manager with an old password.

As a temporary workaround we were having our user log in to the browser version and then using another browser to log in to the other mailbox they needed access to. The browser version no longer supports adding mailboxes and adding to the desktop and then closing and reopening the browser Outlook did not take.

I’m not sure if it was part of the problem but we also found it Dynamics Business Central for IWs should not still be an assigned license after setting up as a proper business license.

I tried everything in this thread, but SBagley’s suggesion for clearing all the Microsoft-related credentials worked. Seems that a broken credential was on the system that was either corrupted or outdated and was never reprompted. Thank you! Get answers from your peers along with millions of IT pros who visit Spiceworks. Hello Spice Heads, I have a strange and unusual situation with Outlook today. I’m stuck! Any suggestions please?

Best Answer. Found the problem Apparently it’s a known problem with Office Apps for Enterprise and certain situations. Here is the fix: 1. Then create a new Outlook profile.